Managing customers can be a challenge, especially if you’re in a small customer success team. The role of the Customer Success Manager is becoming increasingly more important to business growth and is now one of the most critical roles for any SaaS business. There are plenty of software solutions available Read more…
For every business, there are two main concerns when it comes to growth; gaining new customers and maintaining your existing customer base. Without fully focusing on both of these aspects of a business, the chances of failure are drastically increased. However many businesses focus on growing their customer base, without Read more…
If you run a subscription based business, whereby you have regular recurring revenue coming in on a monthly basis; your churn rate can be one of the most important factors for your business. Simply put, the churn rate is based on the number of paid subscribers who cancel their subscription Read more…